What time will my delivery arrive?
We offer an AM or PM delivery option with our delivery vehicles operating Monday – Friday. Once your item has arrived in our warehouse, we will contact you to arrange a suitable date.
What is your returns procedure?
You can cancel non custom-made furniture by notifying us in writing, before delivery or within 14 working days beginning with the day after the date of delivery.
If you wish to return your goods it is your responsibility to take good care of the furniture. You will be the owner of the furniture once it has been delivered to you and you are liable for any loss or damage during this time. Failure to take reasonable care may result in a claim against you. To minimise the risk of any such claim we ask that you return the goods in appropriate packaging such as to prevent damage in transit.
For hygiene reasons all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection before use. Any mattresses that have been unwrapped will be deemed as having been used. Therefore they cannot be returned for any reason other than because they are not as described or are not of satisfactory quality.
Please note that this only applies to items that are not custom-made or you have not examined the product in one of our showrooms.
Custom- made furniture, or items that have been manufactured to your specification are non-returnable. This includes items such as sofas, built with your choice of fabric or legs with the exception of manufacturer faults or defects. Your statutory rights are unaffected.
I’ve placed an order what happens next?
How exciting! Now I bet you want to know when your furniture will arrive.
When you place your order with us, you’ll be given an approximate timescale for its arrival. Once your items then arrive in our warehouse, we will contact you to arrange the delivery and where possible we will deliver on the first van available in your area. If any unforeseen circumstances arise we’ll be sure to keep you informed.
How much is furniture delivery?
Standard delivery within 20 miles of our warehouse is FREE for orders over £100. Deliveries outwith this area may be subject to a charge. Please contact us to discuss this or pop into one of our showrooms.
How long will my furniture take to be delivered?
You will be informed of the approximate delivery period at the point of order. We will endeavour to provide an approximate delivery date that is accurate, but on occasions the manufacture of your order may be delayed through circumstances that are beyond our control. We will however keep you in the loop and uptodate with all the information that we have.
What if my furniture doesn’t fit on delivery?
The last thing we want to happen when you order new furniture is that it doesn’t fit or you can’t get it through entrance ways. We can’t advise enough that you take the time to measure your space thoroughly and consider how you will get your furniture into your home. If you have any concerns please raise them with us before ordering so that we can explore possible solutions, if required our experienced delivery team could pop out to inspect access routes.
It is the customer’s final responsibility to ensure that your new furniture will fit into your home.
If it is not possible to install all or selected items of furniture, we will endeavour to find a solution to exchange the order for furniture that will install more easily.
All cases are with dealt with on a case by case basis and at the discretion of the Managing Director in the hope of finding an alternative to the cancellation of the order. If cancellation results, a charge of 25% of the purchase price will be deducted from any refund to cover delivery costs and allow us to sell on the item.
How far do you deliver?
Our standard delivery area covers 20 miles of our Carnoustie warehouse but we regularly deliver further afield, this is organised and dealt with on an individual basis please email us at firstname.lastname@example.org with details and we can provide you with more information.
What sofa & chair protection do you offer?
Buying new furniture is an investment for your home, and so it’s natural to want to keep it looking its best for years to come. Millers offer Staingard’s 5 years protection against accidental damage, staining and structural defects.
Should something happen to the piece of furniture, all you have to do is call the number on your registration document and a specialist will come to your home and rectify the problem, providing you with peace of mind.
Will you remove my old furniture?
It can be awkward getting rid of old furniture, especially without a large vehicle on hand. We offer an optional furniture removal service, the cost is £30 for a bed and £40 for a sofa, this is to cover our pick-up and disposal costs.
If the items are in good condition, complete, work correctly and have a fire label attached, then charities such as the British Heart Foundation can may also collect your old furniture.
Link to BHF https://www.bhf.org.uk/shop/donating-goods/f-and-e-collection
What are the dimension sizes for mattresses
Single – 3’ x 6’3” (90 x 190cm)
Small Double – 4’ x 6’3” (120 x 190cm)
Double – 4’6 x 6’3” (135 x 190cm)
King – 5’x 6’6” (150 x 200cm)
Super Kingsize – 6’ x 6’6” (180 x 200cm)
For more information on choosing your mattress click here
How often should I change my mattress?
There isn’t as such a best before date with mattresses as they wear out based on different factors, however most people will look to change every 7-10 years. Factors that can affect its lifespan include; how it was used (occasional use in the guest room, as a trampoline for the kids in the master bedroom) whether it was looked after and the quality of the mattress itself. It also depends on your own comfort levels and how your body may have changed over the years. For more information on choosing the best mattress for your need read our buying guide here
What is a snuggle/cuddle chair?
A snuggle chair is basically a wide chair that gives you enough space to cuddle up on, or also share with another small bottom! Its wider than a chair but not as a big as a sofa – a perfect middle man for when you’re short on space.
Can I order a flooring sample?
Many of our suppliers can post samples directly to your home, alternatively you can visit our showroom to see our full range. Ordering new flooring for your home is crucial to get right, we strongly recommend that you take samples home and position them in their proposed location. Lighting and other complementing room features can impact on how the colour is perceived and it will always look different than in our showroom.
Do you offer a free measuring service ?
Yes we do! Our estimator Derek, is highly experienced and we will arrange for him to visit your property to obtain all the measurements required. Derek was a fitter before and will be able to highlight any issues that need to be addressed during the visit. He will look at ways to minimise wastage from the flooring products you have chosen, ensuring that you get the best value for money.
This is also a great opportunity to ask questions/advice on underlay, skirting board positioning, door heights, screed floor covering and door bars etc.
Will I need to clear my room before fitting?
Yes, you will need to clear your room before fitting unless you have arranged to use our furniture removal and carpet uplift service.
If you have requested that we move the furniture for you, please ensure ornaments, drawer and cupboard contents are safely removed.
The price for removal of carpets is based upon a square metre price, plus a fixed disposal fee of £30 per room with the number of pieces to be moved varying the furniture cost.
Charges for these optional services can be discussed when selecting your flooring and will be clearly shown on your quotation. A price of £100 would be a rough estimate of a 20m2 room with furniture removal.
Will you take away my old flooring?
We can arrange to dispose of your old flooring for an additional charge if you’d like. Prices for this optional service can be discussed when selecting your flooring and will be clearly shown on your quotation. The price for removal of carpets is based upon a square metre price, plus a fixed disposal fee of £30 per room.
What happens to the leftover sections of carpet/flooring?
Large pieces of leftover flooring can be left with you as the customer for you to use as you’d like. Smaller cuttings will be bagged along with other waste materials.
Is fitting included in the price?
Fitting charges will be clearly stated on your quotation.
Fitting charges are usually paid directly to the fitter on the day of installation, except in the case of click-flooring solutions or plyboard work which is undertaken by our joiner.
Where an inclusive offer is available, a discount equal to the standard fitting charge will be applied to your invoice, with fitting fee then made directly to the fitter on the day of install.
What’s the difference between wool & man-made?
As you would expect wool carpets are made from wool! They are extremely resilient to a high volume footprint and have long lasting durability. Man-made carpets are most commonly made from Polypropylene, Polyamide (Nylon) and Polyester and can have better stain resistant qualities – for more information on the differences and how to choose click here
Do I need underlay?
Yes we would recommend underlay with any of our carpets, as it acts an an excellent insulator and will prolong the life of your carpet.
What type of door bars do you offer?
We offer a range of quality door thresholds for joining carpet to carpet or other types of flooring. These come in a range of styles & finishes. Our estimator will happily discuss your requirements when measuring your room
How much does a new kitchen cost?
As you can imagine, the cost of a kitchen can vary dramatically. Key pricing factors are the size of kitchen being redesigned, and then the option of furnishings selected including cabinets, worktops, appliances, flooring, and backsplash.
What appliances do you recommend?
As well as looking fantastic, a kitchen needs to be practical and cope with everyday use. We recommend appliances from Neff, Siemens and Hotpoint in particular however we are happy to discuss accommodating alternative suppliers within your design.
Why German kitchens?
We design, supply & fit Hacker German Kitchens, as their products are renowned for their high quality. Our designs are manufactured and assembled at the factory before being transported to your home. Compared to the traditional flat-pack assembly, this mean the units are more rigid. robust and resilient to everyday use.
Do the kitchens come with a 1 year warranty?
Our kitchen furniture actually comes with a 5 year manufacturer’s warranty. The appliances and worktops are covered by their individual manufacturer’s warranty
Do you offer a free design service?
Yes, our designer will work closely with you to understand exactly how you envisage your dream kitchen. The distillation of over forty years of kitchen layout and product design experience enables us to interpret your likes (and dislikes) and guide you through the many choices available.
How quickly can you install a new kitchen?
There is usually a 6 week lead time involved in the manufacture of your kitchen cabinets, so from a signed off design to installation it will be approximately 8 weeks. How long it takes to complete the design process prior to this is down to you and the kitchen designer and how fast you move through the decision-makin. To read our 14 steps to a new kitchen click here
Will you get rid of my old kitchen?
If you select our full installation service we will dispose of your existing kitchen as part of the service.
Do you organise all the trades for installation?
Yes, our team will take care of all the logistics meaning that you can just relax and enjoy the end product without all the hassle.
Do you offer a free measuring service?
Yes, we can arrange for Derek, our experienced estimator to visit you at your home and get all the measurements required,
What types of blinds do you supply?
Roman, Roller, Venetian and vertical for more details on our blinds click here:
Are your curtains black-out?
With all of our curtains you can arrange to have a blackout lining applied.